FRONT OFFICE SKILLS A PRACTICAL APPROACH is now available at the Learning Centre Reid.
Call No.647.0680994OSH
Contents:
CHAPTER 1
Intoroduction to front office
CHAPTER 2
Receive and process reservations
CHAPTER 3
Perform office procedures
CHAPTER 4
Communicate on the telephone
CHAPTER 5
Provide accomodation reception services
CHAPTER 6
Provide porter services
CHAPTER 7
Process financial transactions
CHAPTER 8
Maintain financial records
CHAPTER 9
Conduct night audit
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